Bookit ("Bookit", "we", "us", or "our") operates the Bookit mobile application and related services (the "Service") — a marketplace that connects customers with local service providers such as salons, barbershops, spas, beauty lounges, and clinics in the Philippines.
We respect your privacy and are committed to protecting your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the "DPA"), and its Implementing Rules and Regulations.
By using Bookit, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
Information you provide
Account information: your name, email address, and password when you sign up.
Profile information: optional details you add, such as a profile photo or phone number.
Merchant information: if you list a business, we collect your business name, address, category, contact details, and verification documents (such as DTI or business permits).
Booking information: the services you book, dates, times, and any notes you provide.
Communications: messages you send to us for support.
Information collected automatically
Usage data: how you interact with the app, such as features used and pages viewed.
Device information: device type, operating system, and app version.
Location: with your permission, approximate or precise location to show nearby shops and provide directions. You can disable this in your device settings.
2. How We Use Your Information
To create and manage your account.
To enable bookings between customers and merchants.
To verify merchant businesses and maintain a trusted marketplace.
To show you relevant shops and services, including those near your location.
To send important notices about your bookings or account.
To improve, secure, and troubleshoot the Service.
To comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. We share information only as needed to operate the Service:
With merchants: when you make a booking, the merchant receives the details needed to serve you (such as your name and booking details).
With service providers: trusted third parties who help us run the app (such as cloud hosting and payment processing), bound by confidentiality obligations.
For legal reasons: when required by law, regulation, or valid legal process.
4. Payments
Payments are processed by licensed third-party payment providers. Bookit does not store your full card details. Any payment information you provide is handled by the payment provider in accordance with their own privacy policies and applicable regulations.
5. Data Retention
We keep your personal data only for as long as necessary to provide the Service and for legitimate business or legal purposes. When no longer needed, we securely delete or anonymize it.
6. Your Rights
Under the Data Privacy Act, you have the right to:
Be informed about how your data is processed.
Access the personal data we hold about you.
Request correction of inaccurate data.
Object to or restrict certain processing.
Request deletion of your data, subject to legal limits.
Lodge a complaint with the National Privacy Commission (NPC).
To exercise these rights, contact us at the email below.
7. Data Security
We use reasonable organizational, physical, and technical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Bookit is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version here with a new "Last updated" date. Continued use of the Service after changes means you accept the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us: